1. Payment Delivery Timescales
Remittances accepted on a Saturday or Sunday will not be processed until the next business day in London.
Power Transfer guarantees payment of your remittance in up to 72 hours.
If the Remitter tenders a cheque or makes a credit transfer to the Bank in order to cover the remittance, it is his/hers responsibility to confirm the
remittance by calling or writing (email acceptable) to P.ower Transfer.
Power Transfer cannot be held responsible for any delays in remittance payments occurred from errors and/or wrong data provided by the customers. The absence of the beneficiary’s CPF may delay the payment.
It is the client’s responsibility to double check that all details in the receipt are correct once order is confirmed prior to signing the receipt.
In the event of an order made via the CALL CENTRE, the instruction is given over the phone and the customer will receive confirmation (via email provided by the customer) once the funds have been received in our client account. We will only send a hard copy receipt of the transaction order if this is specifically requested by the customer.
The customer will check this confirmation and request fromPower Transfer within 30 minutes of receipt of confirmation the hard copy of the transaction, which will be emailed accordingly.
2. Charges
Notice that our operational system does not calculate pence’s in foreign currency to remitters. All values are rounded down. Power Transfer will pay back any difference that might result in the calculation of the transaction upon client’s request.
Power Transfer applies charges in accordance with its existing published tariff.
If you choose to have charges deducted from the remittance amount, Power Transfer will remit the net amount to the beneficiary. If you choose not to have charges deducted from the remittance amount, the Power Transfer will add the charges to the amount you wish to send and you will pay the remittance amount and the charges.
In the event of funds being returned by the correspondent / bank due to misinformation given by the customer, or the remittance being refused by the beneficiary a £ 25.00 fee will be applicable in addition to any funds ref.: fees being deducted by the correspondent / bank.
3. Cancellations and Queries
If you request Power Transfer to cancel a remittance payment that has already been sent and received by the beneficiary’s bank, we will use all reasonable endeavours to obtain the return of monies and you acknowledge that this may require the authority of the beneficiary. Monies returned may also have charges deducted by the beneficiary's bank to cover costs. Any charges made to make the initial payment will not be refunded. Power Transfer reserves the right to make a cancellation charge to recognize the cost of the work done in making recovery.
If you request us to investigate or amend an existing payment, Power Transfer reserves the right to change the exchange rate applicable on the day of the amendment. If an error has arisen which is due to the actions of Power Transfer then the exchange rate applicable on the first order will prevail.
Power Transfer is not responsible for checking details of the remittance (including details of the beneficiary or the beneficiary's bank provided by you.)
Power Transfer shall not be liable to the remitter or beneficiary for any loss of profit, contracts or goodwill or any other loss or damage including any indirect consequential loss (whether arising in contract, negligence or otherwise and whether or not the possibility of such loss or damage was known or brought to the attention of Power Transfer at the time it accepted the remittance instruction to effect the relevant remittance transfer) provided always that Power Transfer will, if requested by the customer, use all reasonable endeavours to trace and recover (at the customer's cost and expense) the amount of any remittance transfer not received at the beneficiary's bank.
Power Transfer shall only be liable for a delay in funds being credited to the beneficiary's bank to the extent that Power Transfer has been negligent, in which case, Power Transfer shall be liable to compensate the remitter for loss of interest for the period during which the payment has been delayed. In the event of the funds failing to be credited to a beneficiary's bank, Power Transfer shall only be liable if it has been negligent but shall not be liable to the remitter for any loss of profit, contracts or goodwill or any other loss or damage including any indirect or consequential loss.
Power Transfer shall not have any liability for any failure to perform its obligations as a result of computer systems failure, telecommunications malfunction, industrial dispute, or any circumstances beyond its reasonable control.
Under no circumstances shall Power Transfer be liable for more than the principal sum of the remittance plus the charges in the event of delay, nondelivery or underpayment of the remittance, due to fault, error or omission of the Bank. In the event of non-delivery, the principal amount of the remittance shall be refunded to the remitter once the funds have been returned to Power Transfer. Any foreign exchange loss is borne by the remitter.
Remitters may not include conditions to be satisfied before payment can be released to the beneficiary as neither Power Transfer nor beneficiary banks can accept responsibility for policing such conditions.
it is the client’s responsibility to ensure the payment transaction is finalised within a period of 6 months. After 6 months, Power Transfer retains the right to keep any monies not claimed for.
4. Legal Jurisdiction
These Terms and Conditions will be governed by and construed in accordance with the laws of England and Power Transfer and the remitter hereby submit to the
jurisdiction of English Courts.
5. Liability
By signing or submitting a remittance application, the individual(s) named are:
Confirming that any details supplied are true and complete and authorise Power Transfer when considering the remittance application and at any time in the future to make credit reference, identity, fraud and other enquiries, including information from the electoral register.
It is understood that credit reference and fraud prevention agencies will maintain a record of our search and the information we give them including whether you have given us false or inaccurate information or we suspect fraud.
6. General
In making an overseas transfer we are acting as your agent. You must comply with any relevant local laws and you agree to hold us harmless against
all obligations and liabilities we incur as a result of acting for you.
7. Data Protection
By submitting a remittance application, the sender consents to the transfer and retention of their data outside the EEA. If the sender wishes to receive details of
his or her data held by Power Transfer Ltd, he or she should contact Power Transfer Ltd in writing.